299ber's Privacy Policy

299ber is committed to providing a safe and transparent online gaming experience for players in Bangladesh. This privacy policy describes how we collect, store, process, and protect the personal information of users of our platform.

By visiting the 299ber website (https://299ber.cam) or using our services, you agree to the terms of this privacy policy. If you have any questions about how your information is used, please contact us at: [email protected]

1.1 Information You Provide Directly

When you register with 299ber, manage your account, or contact our customer support team, we may collect the following information:

• Full name and date of birth
• Email address and phone number
• Residential address
• National ID card or passport number (for identity verification)
• Payment method details — such as bKash, Nagad, Rocket, or bank account information
• Transaction history and amounts

1.2 Automatically Collected Information

Certain information is collected automatically while you use our platform:

• IP address and device type
• Browser version and operating system
• Login time, session duration, and activity logs
• Gaming activity and betting history
• Information obtained through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For the purpose of meeting legal obligations, we may receive information from identity verification agencies or financial institutions. Such information is used solely to protect your account and prevent fraud.

299ber uses collected information only for specific, lawful, and transparent purposes. We process your information for the following reasons:

2.1 Service Delivery and Account Management

We use your information to create and manage your account, verify logins, process deposits and withdrawals, and provide bonuses and rewards. Without this, it is not possible to deliver proper service in line with our privacy policy.

2.2 Identity Verification and Fraud Prevention

As part of our Anti-Money Laundering (AML) and Know Your Customer (KYC) processes, we verify your identity. This keeps your account and funds protected from unauthorized access.

2.3 Customer Support

We use your account information and communication history to resolve your questions and complaints quickly and effectively. 299ber's 24/7 live chat support relies on this information.

2.4 Responsible Gaming

By reviewing patterns in your gaming activity, we can identify potentially problematic behavior and provide assistance when needed. This is an important part of our responsible gaming policy.

2.5 Compliance with Legal Obligations

We may need to retain and disclose certain information in order to comply with regulatory authority directives, court orders, or other legal obligations.

2.6 Platform Improvement

We analyze anonymized and aggregated statistical data to improve the overall user experience and the quality of our services.

3.1 Security Measures

299ber applies industry-standard technical and administrative measures to protect your personal information. Our platform uses SSL (Secure Sockets Layer) encryption, which keeps your data transmission secure. Our servers are protected by firewalls and intrusion detection systems.

3.2 Data Retention Period

We retain your information only for as long as necessary:

• Active account data: for the entire period the account remains active
• Closed or inactive account data: at least 5 years from the date of closure (as required by law)
• Transaction records: at least 7 years
• Communication history: at least 2 years

Once these periods have passed, we securely delete or anonymize your information.

3.3 Response to a Data Breach

If a data breach occurs and creates a high risk to your rights and freedoms, we will notify you as quickly as possible and take the necessary steps.

299ber does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We may need to share information with certain trusted third parties in order to operate our services properly, such as:

• Payment processing providers (including bKash, Nagad, Rocket)
• Identity verification agencies
• IT infrastructure and cloud service providers
• Game software providers

Only the necessary information is shared with these partners, and they are required to comply with our privacy standards.

4.2 Legal Requirements

We will disclose information when required to do so by a court order, a lawful request from a government or regulatory authority, or in order to comply with applicable law.

4.3 Fraud and Harm Prevention

Information may be shared to detect, investigate, and prevent fraud, or to protect the rights and property of 299ber, our users, and third parties.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may form part of the transferred assets. We will provide you with advance notice in the event of such a change.

5.1 What Are Cookies?

Cookies are small text files stored on your device. 299ber uses cookies to improve the functionality of our platform and your user experience.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for core platform functionality, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze user behavior and improve the platform.

5.3 Cookie Control

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may prevent some features of the platform from working.

Under 299ber's privacy policy, you have the following rights over your own information:

6.1 Right to Access Information

You can request a copy of the personal information we hold about you at any time. Email us at [email protected].

6.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you can contact us to have it corrected.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, we may be required to retain some information for a specified period.

6.4 Right to Object to Processing

You may object to your information being used for direct marketing purposes and we will stop doing so immediately.

6.5 Right to Data Portability

You may receive your information in a structured, commonly used, and machine-readable format.

In the course of operating our services, your information may be stored or processed on servers outside Bangladesh. For such transfers, we ensure that adequate measures are in place to protect the information.

299ber transfers data only to countries or entities where adequate data protection can be ensured, or where contractual safeguards such as standard contractual clauses are in effect.

299ber's services are intended for those aged 21 and above only. We do not knowingly collect any personal information from minors. If we believe a user is under the age of 21, we will immediately suspend their account and delete the associated information.

If a parent or legal guardian believes that their minor child has provided information to 299ber, please contact us immediately at [email protected].

9.1 Policy Updates

We may update this privacy policy from time to time. In the event of any significant changes, we will send a notice to your registered email address or publish a notification on our platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.

9.2 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali

Our data protection team will respond to your request within 30 business days after verifying your identity.